Junior IT Project Engineer

Silverbug Ltd
Milton Keynes
England
2020-10-29T08:44:13Z

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Objective of Role

As a Junior Technical Consultant you will be a competent and skilled technician rated highly within the organisation. This role will see you assisting with deploying predominately Microsoft based solutions and the various networking technologies on which they, and other services, run. It will be a highly customer facing role. The daily role will involve delivering client systems, services and networks to the highest standard. In addition, but no less important, documentation before and after implementation of solutions must be extremely meticulous ensuring support is as streamlined as possible post deployment.

You are considered key to the technical project delivery function of the Professional Services team. You will be expected to maintain a technical understanding that is second to none and remain up to date in your knowledge of cutting edge technologies and changes within IT generally.

You should be willing to impart your technical knowledge to technical teams within Service Delivery and Professional Services in the form of short training sessions, Teams updates or by verbal advice.

Given the nature of technical project delivery and your role within it, the need to carry out regular out of hours’ work should not be underestimated. In addition, there will likely be a need to travel to customer sites around the globe in order to deliver a project.

Key Responsibilities

• To ensure smooth deployment of all technical solutions
• Working with internal departments and 3rd parties to define project scopes and deliver those solutions to the Customer
• Provide regular, accurate and concise updates to the customer and Project Managers
• To effectively implement Corporate and Client technical/infrastructure related projects in line with business needs
• Occasionally to act as a level of escalation for technical queries from customers in order to assist the Service Delivery team in problem resolution
• To create clear and concise documentation from project installation for the Service Delivery Team to support effectively, including but not limited to, topologies, knowledge base articles
• To work with the Business Development Team on reviewing infrastructure related projects to continuously improve the Company’s offering
• Keep the Company software up to date to ensure effective support for the client and support for other teams in the business

Person/Technical Specification

• In depth experience in technical support roles, ideally to 3rd line
• Must be able to demonstrate experience with Microsoft Technologies, including but not limited to Active Directory, Certificate Authorities, Group Policy and Azure AD and AAD Sync
• Must be able to demonstrate experience with Networking Technologies, including but not limited to, VLANs, Routing, Firewalls, ACLs and NAT
• Must be able to demonstrate experience of configuring MS Exchange Online and setup of Hybrid environments including but not limited to migrations from on-premise to cloud.
• Must be able to demonstrate experience of SQL server administration and configuration
• Experience with implementing Autopilot, Endpoint Manager (Intune) and Hybrid Azure AD is desirable
• Must be flexible and willing to work weekends and evenings when necessary
• Must be able to demonstrate excellent documentation skills.
• Must be able to converse with customers on a technical level and confidently speak directly to senior IT contacts about a particular project.
• Must be highly self-motivated with a ‘can-do’ attitude, flexibility to change working pattern to meet demand
• Must be an effective team player
• Must have the ability to work under pressure and be able to prioritise workload.
• Must be willing to take qualifications through self-study and formal training in conjunction with support from the company.
• Must have good communication and interpersonal skills and able to talk to customers at different levels.
• Certification:
  • MCSA Windows Server 2012 or above
  • AWS Certified Solutions Architect and/or Azure Solutions Architect or on path to achieve is desirable

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