Client Funds Team Leader

Milton Keynes Council
Milton Keynes
England
2020-10-29T08:44:13Z

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Hours: 37
Manager Email:

Introduction

Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council. With modern working practices where flexibility is commonplace and performance is measured on outcomes and results, alongside a generous holiday entitlement, you can experience a fulfilling job and great work-life balance.

An exciting opportunity to work as part of the Social Care Operations team. Managing a small team, you will ensure effective and efficient workload management of appointeeships and deputyships within the Client Funds Team. Providing postive support by accurately managing client finances. Working closely with Adult Social Care colleagues, you will manage the flow of work for the service in a professional, customer focused and efficient manner utilising a combination of people, process and technology. Improving service performance and financial efficiencies in line with overall directorate and corporate objectives through allocation of work and effective staff management

Key Duties

• Respond to and resolve complex service requests and queries within the agreed service standard and according to operational procedures.
• Embed customer service excellence within operational teams through the design of customer focussed processes
• Work collaboratively on projects that support developments / improvements
• Provide operational services within the Client Funds Team. Work closely with the Service Delivery Manager, keeping them informed of staff, process, system or performance issues and take responsibility for resolving issues or recommending options for resolving them as appropriate.
• Take responsibility for ensuring that efficient, accurate and timely end-to-end processes are in place and are being utilised effectively.
• Ensure operational service priorities are met, resources are used efficiently and customer and audit requirements are adhered to through effective workflow management
• Provide day to day line management for staff, taking responsibility for developing, appraising and rewarding team members and tackling performance / absence issues in the first instance
• Provide advice to the Service Delivery Manager on areas of the service where improvements could be made and make recommendations to improve efficiency

Experience, Qualifications and any Mandatory Requirements

• A Level / NVQ Level 4 or equivalent – Business & Administration or Finance or significant experience gained in a similar or related service
• Full Driving Licence
• Experience of supervising, coaching and mentoring less experienced colleagues and team members to support the achievement of individual and team performance and development objectives
• Experience of developing user guides and training documentation for client funds processes.
• Experience of working independently scheduling and prioritising own work and that of others to meet service requirements.
• Experience and proven ability to identify service improvements to current processes and manage change.
• Experience of working with vulnerable service users, their carers and / or advocates

Skills Required

• Detailed knowledge relating to the Client Funds service
• Broad knowledge including state, welfare, housing and income tax benefits and the impact of welfare benefits for both customers and the local authority in promoting independence and maximising income for both parties.
• Operational experience in a similar environment
• Excellent IT skills with good knowledge of Microsoft office applications to produce system documentation and presentations
• Ability to influence and communicate with managers, suppliers and customers to ensure that changes and operational processes and priorities are understood
• Ability to work with internal and external stakeholders to support the delivery of the Client Funds Service in line with the annual service plan
• Ability to understand and interpret national legislation, policies and guidance to ensure processes are compliant with national requirements
• Ability to analyse and evaluate data and financial information related to the Client Funds Service to support the production of management reports and information on service performance to meet service area requirements
• Proven customer service background with experience of conflict resolution, negotiation and diplomacy skills.

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