By 
Milton Keynes Council
Milton Keynes
England
2020-10-29T08:44:13Z
Hours: 37
Manager Email:
Interview Dates: 17/11/2020
Introduction
Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council. With modern working practices where flexibility is commonplace and performance is measured on outcomes and results, alongside a generous holiday entitlement, you can experience a fulfilling job and great work-life balance.
Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council. With modern working practices where flexibility is commonplace and performance is measured on outcomes and results, alongside a generous holiday entitlement, you can experience a fulfilling job and great work-life balance. To meet growing demand for our services, we are seeking to recruit two Customer Service Advisors to join our friendly team. The main purpose of this role is deliver a first point of contact resolution service to customers who contact the council on the phone, via email or online. For more information or to discuss the role, please contact Deborah Carr on .
Key Duties
- Displaying a positive, professional and empathetic approach in all customer interactions and being a living example of our values
- Processing customer requests, enquiries and applications, using appropriate back office systems and providing effective responses
- Providing accurate, valid and consistent information to customer enquiries by using the right processes and tools, and adding value to every interaction
Experience, Qualifications and any Mandatory Requirements
- Good levels of literacy and numeracy (GCSE English and Mathematics A-C or equivalent)
- Good standard of general education (A level or equivalent preferred)
- Experience of working within a retail or contact centre environment is essential
Skills Required
- Effective communication, listening and influencing – written and verbal
- Self-motivated and resourceful in working to meet timelines
- Effective team player with the ability to remain calm and focused under pressure
